Overview

Event Information
October 24, 2023 | 9 am - 11 am EST

Join MD|DC Credit Union Association Compliance Director Andre Lucas for guidance on how credit unions can assist their members facing financial challenges, and what they should do to be on top of their member’s list of creditors.

In this session, we will cover:

• Policies and procedures
• Quality control (Communicating with Lending)
• Causes of delinquency
• Making the call
• Collection process
• Repayment options
• Flexibility in the Collection Process
• Repossession
• Collateral liquidation
• Bankruptcy
• Charge-off

Cancellation Policy

To cancel a registration, the attendee must send request in writing by email to the Training and Education department at chunter@mddccua.org. If the cancellation email is received 7 or more days before the scheduled session, a refund or credit will be made.

No refunds or credits will be made if the cancellation email is received within 6 days of the training session. For more information regarding MD|DC CUA training policies, including cancellation or complaints, please contact Chrystal Hunter, Training & Events Manager at 443-325-0772.

Admission

Credit Unions Over $50 Million in Assets -- $190
Credit Unions Under $50 Million in Assets -- $95

Speaker

André Lucas is Director of Compliance at the Maryland & District of Columbia Credit Union Association. André began his career in the financial industry as a Loan Officer/Collector with American Finance Company in 1977. Spending a large portion of his workweek collecting in the field, André quickly became recognized for his strong ability to collect face-to-face and recover collateral.

André began his credit union career as a Collection Officer with Pentagon Federal Credit Union in January 1984. In July 1986, he accepted the position of Collections Manager with CommonWealth One Federal Credit Union (formerly AMC FCU) in Alexandria, Virginia. During his twenty years there, André was one of the first elected officers for the Capital Area Collection Managers Roundtable Group, serving as the first Chairman from 1995 through 1998, Vice Chairman in 2000, and again as the Chairman in 2001 and 2002. His involvement with the roundtable also led him to Chair the committee that provides assistance and collections training to small credit unions.

André’s current responsibilities include active involvement in consulting with affiliated credit unions on operational issues, policies and procedure development, and federal and state compliance issues. André also provides training in the areas of Bank Secrecy Act (BSA) and Collections and conducts on-site BSA testing/reviews for affiliated credit unions.

Originally from Washington, DC, Andre holds CUNA's Certified Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) designations.

Cancellation Policy

Cancellation Policy 

Live events
To cancel registration for a live event, the registrant must send an email to Chrystal Hunter, Training and Events, at chunter@mddccua.org. If the cancellation email is received 7 or more days before the live event, a refund or credit will be made minus a 30% cancellation fee. No refunds or credits will be made if the cancellation email is received within 6 days of the live event.  

Self-study Courses and Recordings
To cancel registration for a self-study program or recording, a refund or credit will be made if course component has never been viewed or accessed by registrant. No refunds or credits will be made if the course component has been viewed or accessed. 

Training Discount

Training Discount

Financial assistance is available for credit unions with less than $150 million in assets through training grants provided by the CU Foundation of MD|DC. 

Approved awardees will receive their training grant as a REIMBURSEMENT upon successful completion of the program. Certification verification demonstrating completion of the program is required to receive the grant. Eligible credit unions may receive up to $2,000 annually.  Funds are limited. 

To apply, please visit: www.cufound.org/training

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