Join MD|DC Credit Union Association Compliance Director Andre Lucas for guidance on how credit unions can assist their members facing financial challenges, and what they should do to be on top of their member’s list of creditors.

In this session, we will cover:

  • Policies and procedures
  • Quality control (Communicating with Lending)
  • Causes of delinquency
  • Making the call
  • Collection process
  • Repayment options
  • Flexibility in the Collection Process
  • Repossession
  • Collateral liquidation
  • Bankruptcy
  • Charge-off


Andre Lucas (Moderator)

Director of Compliance

MD|DC Credit Union Association

André Lucas is Director of Compliance at the Maryland & District of Columbia Credit Union Association. André began his career in the financial industry as a Loan Officer/Collector with American Finance Company in 1977. Spending a large portion of his workweek collecting in the field, André quickly became recognized for his strong ability to collect face-to-face and recover collateral.

André began his credit union career as a Collection Officer with Pentagon Federal Credit Union in January 1984. In July 1986, he accepted the position of Collections Manager with CommonWealth One Federal Credit Union (formerly AMC FCU) in Alexandria, Virginia. During his twenty years there, André was one of the first elected officers for the Capital Area Collection Managers Roundtable Group, serving as the first Chairman from 1995 through 1998, Vice Chairman in 2000, and again as the Chairman in 2001 and 2002. His involvement with the roundtable also led him to Chair the committee that provides assistance and collections training to small credit unions.

André’s current responsibilities include active involvement in consulting with affiliated credit unions on operational issues, policies and procedure development, and federal and state compliance issues. André also provides training in the areas of Bank Secrecy Act (BSA) and Collections and conducts on-site BSA testing/reviews for affiliated credit unions.

Originally from Washington, DC, Andre holds CUNA's Certified Credit Union Compliance Expert (CUCE) and BSA Compliance Specialist (BSACS) designations.

Resources and Materials

Contents (3)


Collections for Credit Unions: What You Need To Consider Before The Call Webinar
08/18/2022 at 9:00 AM (EDT)   |  120 minutes
08/18/2022 at 9:00 AM (EDT)   |  120 minutes
Training and Education Speaker Evaluation
5 Questions
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